Cognitive arbitrage reshapes IT firms’ economics: D’Souza
Code and coding are no longer moving in tandem—and this gap lies at the heart of AI’s disruption of the software services industry. “Today, we are seeing something similar—what you could call cognitive arbitrage—where labour is increasingly being replaced by machines,” former Cognizant CEO Francisco D’Souza told TOI in a recent interaction.D’Souza founded tech investment…