Lufthansa’s ‘rude’ reply to angry customer goes viral with 13 million views: ‘The response isn’t going to magically change’
A Lufthansa Airbus A320-200 | Wikimedia Commons A customer complaint aimed at Lufthansa has turned into a social media talking point after the airline’s response was labelled rude by several users on X.The exchange began when a frustrated passenger asked the German airline why an approved payment had still not been credited to his account….